Big O Tires

I want to give Big O Tires a huge shout out for their customer service. We bought tires from their Lebanon store. WE (not Big O Tire) made a big mistake, but when I called Big O Tires to see what I should do, they went above and beyond and out of their way to provide us with the best customer service to help us! Joey contacted the store in Jefferson City (since that was the closest one to our house) and helped us get what we needed. Everyone was amazing! But especially Joey (from the Lebanon store) and Zach (from the Jefferson City store). THANK YOU FOR HELPING US OUT!!!!! We are now life long customers!

The staff is super friendly. I ended up needing more than an oil change and Kevin was very patient while explaining the work that was needed to me. The prices are very reasonable and they had me back on the road the same day. I don't take my vehicle anywhere but this Big O.

Big O tires knows how to talk straight and honest business in the interest of your life. It’s a favor they do the town. If you have an issue in there all ya gotta do is listen and then ask a good question. They’re just fine.

Brought my vehicle in for a tire rotation, alignment, and flat repair. When I got home there was a wheel lug missing. I took it back and then they had an issue with a wheel leg not going on correctly. They replaced the lug. They were friendly and quick to repair. I’m giving a 4 star rating because I am the one who found the issue and I had to go back. They did handle it well. Thanks guys!

DO NOT USE. They will rip you off!!! I paid for and ordered a window motor through them, they installed said window motor in my car. After they realized the motor was defective they left it in and informed me that if wanted one that worked I would need to order another one through them. Shouldn’t that be on them??? I mean at the very least surely they can send back a defective part to money back for the part???